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Frequently Asked Questions

What is Virtual Therapy?

Virtual therapy provides a convenient way to receive counseling from the comfort of your own personal space. You will be connected to the therapist using a HIPPA compliant platform for the video session.

How Do I Get Started?

You can contact us for a free 15 minute phone consultation. We can discuss your counseling needs to determine appropriate placement and if virtual therapy is a good fit for you.

How long are appointments?

Individual client appointments are 45 or 55 minutes.
Couples sessions are 60 minutes.

Do you accept insurance ?

We are a provider with the following insurance panels:

(For use with therapy clients only)

Aetna

Blue Cross Blue Shield of Texas 

United Healthcare/Optum/UMR/Oscar Health

Evernorth Behavioral Health (formerly Cigna)

Oxford

To use your insurance, please use the following link to connect to Headway or Alma to provide insurance information and schedule your consultation appointment. 

BCBS CLIENTS ONLY USE : https://headway.co/providers/angel-shaw

ALL OTHER INSURANCE USE: https://secure.helloalma.com/providers/angel-shaw/

What method of payment do you accept?

All major credit cards are accepted-Visa, MasterCard, American Express as well as Flex Spending and Health Savings Accounts (for therapy services only. Payment for any coaching services cannot be paid for using a FSA or HSA account)

(469) 640-0392

675 Town Square Blvd 1A Suite 200 Garland, TX 75040

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©2026 by Hearts of Light Counseling & Consulting. 

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